Privacy Policy
Effective June 24, 2026
Play Doubleblind, LLC (“we,” “us,” “our”) works hard to build and maintain a relationship of trust with you. This Privacy Policy (the “Privacy Policy”) describes how we collect, use, and disclose information, including Personal Information, in connection with your use of our website(s), microsite(s), mobile website(s), and mobile application(s) on which this Privacy Policy is linked (collectively, “Sites”) and any transactions, interactions, or other engagements you might have with us both online and offline (collectively, “Services”).
Please carefully read this Privacy Policy, which is part of our Terms of Use, before using our Sites and/or Services. If you do not agree with this Privacy Policy, you must refrain from using our Sites and/or Services. By accessing or using our Sites and/or Services you agree to our use of your information consistent with this Privacy Policy.
Information We Collect
Personal Information
We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“Personal Information”), including:
- Identifiers and contact information such as name, email address, username, and profile picture;
- Commercial information such as purchasing or consumer histories or tendencies;
- Geolocation information such as non-precise geographic location indicators from zip code, mobile devices, or websites;
- Audio, electronic, visual, thermal, olfactory, or similar information such as call recordings, chat transcripts, and email correspondence;
- Internet & network information such as browsing/search history, IP address, data collected by cookies and similar technologies, device specifications such as device IDs, specifications, and operating system;
- In-game interactions such as questions submitted, written or photo responses provided, and moderation actions; and
- Inferences drawn from other Personal Information or data that relate to your preferences, interests, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
The types of Personal Information we collect about you may vary based on how you use our Sites and/or Services and your relationship with us.
Usage Data and Site Activity
We automatically collect anonymous information in connection with the actions you take on our Sites (“Usage Data”). For example, each time you use our Sites, we may automatically collect the type of web browser you use, the type of device you use, your device ID, your operating system and version, your IP address, your internet service provider, the pages you view, referring and exit pages, the date and time of your visit, and the number of clicks to, from, and within our Sites, and the duration of your visits to our Sites. If the data we automatically collect is capable of being associated with you, directly or indirectly, we treat it as Personal Information. If this information is not capable of being individually associated with you, we treat it as anonymous Usage Data.
Communication Recordings
We may record and retain the content of written/electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.
Aggregated or De-Identified Data
We may aggregate or de-identify Personal Information we collect for any purpose, including statistical or demographic purposes. Aggregated or de-identified information does not contain Personal Information. We will not attempt to re-identify the individuals associated with aggregated or de-identified information.
How We Collect Information
Voluntary Disclosure From You
We may ask you to provide us with Personal Information when you communicate with us (online or offline), when you use the Sites or Services, when you purchase products or services from us, and at other times. You are not required to provide us your Personal Information; however, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Sites or Services or we may not be able to fulfill your requested interaction.
Third-Party Data Sources
We may collect Personal Information from third-party data sources such as such as marketing and sales agencies or partners, analytics firms, and other customers or consumers.
Cookies and Automated Tools
We use cookies and other automated data collection tools (collectively, “Cookies”) to collect Personal Information and Usage Data, improve the experience of the Site(s) and Services, and conduct cross-context behavioral or targeted advertising. You may opt-out of all cookies except those with critical functionality for the Site by managing your “Cookie Preferences.”
We use the following types of cookies:
- Strictly Necessary: These cookies are essential to operate the Sites and provide you with services you have requested.
- Functional: These cookies enable certain features or non-essential functionality on our Sites. For example, we might use these cookies to recognize you and remember your preferences or settings when you return to our Sites so we can provide you with a more personalized experience.
- Advertising Cookies: These cookies allow us and third parties to learn more about you, including your use of our Sites and other websites, and to advertise products or services that might interest you as further indicated below.
- Analytics Cookies: These cookies help us, and third parties understand how our Sites are working and who is visiting our Sites.
If you want to reduce the overall volume of targeted advertising you receive, you can also visit the Digital Advertising Alliance (DAA) Consumer Choice Page and/or the Network Advertising Initiative Consumer Opt-Out Page. These websites allow you to opt-out of targeted advertising from member networks.
The following is a list of the cookies that may be used and installed on your computer or device depending on your engagement with our Sites or Services:
| Cookie Name | First-Party or Third-Party? | If Third-Party, who? | If Cookie, how long does it reside on device? | Essential? | Purpose |
|---|---|---|---|---|---|
| _ga | Third Party | 2 years | No | Analytics |
Information from Advertisements
If you arrive at our Sites via an advertisement (e.g., banner ad), we may collect information regarding the advertisement with which you interacted and your interactions (e.g., item clicked, date and time).
Google Analytics
One tool we use is Google Analytics. For more information about Google Analytics, including how it collects and processes Personal Information and Usage Data, please review Google’s Safeguarding Your Data disclosure.
Google reCAPTCHA
We have implemented Google’s reCAPTCHA Enterprise tool on our Sites to combat spam and abuse. Your interaction with reCAPTCHA is governed by Google’s Privacy Policy and Terms of Use.
Single Sign-On
We may allow you to sign into the Sites using your Google or Apple accounts. We are not responsible for Google or Apple’s authentication practices or any errors you may experience when signing-on using your Google or Apple account. For more information about what Personal Information Google or Apple may provide to us when you sign into the Sites using your account with them, please see their privacy disclosures.
Information from Advertisements
If you arrive at our Sites via an advertisement (e.g., banner ad), we may collect information regarding the advertisement with which you interacted and your interactions (e.g., item clicked, date and time).
Surveys
From time to time, we may request Personal Information from consumers via surveys. Participation in these surveys is completely voluntary and you have a choice whether or not to disclose Personal Information. The requested information typically includes personal identifiers and contact information.
How We Use and Share Information
Generally
We may use Personal Information for business purposes, such as:
| Purpose of Processing | Personal Information Processed | Lawful Basis (Persons Located in European Economic Area, Switzerland, or United Kingdom Only) |
|---|---|---|
| Fulfilling customer requests and support: to provide the Sites and Services, respond to and address customer questions and concerns, and provide announcements and other information. | Identifiers Commercial Information Geolocation Information Internet or Other Electronic Network Activity Audio, Electronic, Visual, or Similar Information In-game Interactions Inferences | Processing necessary for performance of a contract or to take steps at the request of the data subject. |
| Marketing and market research: to send communications, surveys, and offers for our products and services, perform market and consumer analytics research, trend analysis, financial analysis, and anonymization of Personal Information. | Consent and legitimate interests | |
| Website and application use and analytics: to provide you with access to and use of our Sites and Services, analyze consumers’ use of our websites and mobile applications, including the use of third-party web analytics services, which may utilize automated technologies to collect data. | ||
| Product research: to conduct research and analysis for maintaining, protecting, and developing the Sites and Services, increase and maintain the safety of the Sites and Services, and prevent misuse of the Sites and Services. | Legitimate Interest in correcting errors in and improving our products and services. | |
| Business operations: to evaluate, develop, and improve business operations, Sites and Services offered, perform business administration, protect against, identify, and prevent fraud and other criminal activity, and other normal business activities. | Legitimate Interest in correcting errors in and improving our products and services. | |
| Compliance: to comply with applicable legal requirements, industry standards, contractual obligations, our policies, and take actions that we deem necessary to preserve and enforce our rights and the rights of others. | Compliance with legal obligations |
We may also use Personal Information as described to you at the point of collection, with your consent, or as otherwise required or permitted by applicable laws. If you are located in the European Economic Area, Switzerland, or the United Kingdom, please see the Additional Information for Individuals in the European Economic Area, Switzerland, or the United Kingdom section below for important information about our lawful bases for processing your Personal Information.
Service Providers
We may provide your Personal Information to other businesses (“Service Providers”), either directly or by integrating their tools into our Sites, to provide services to us or on our behalf. Categories of service providers we use include:
- Fulfillment and account servicing vendors, which help us provide the Sites and Services, other information to you, and service your account;
- Payment processors, which help us to accept and process the payments for our Services;
- Marketing and communications vendors, which help us market our Services to you and other outreach campaigns;
- Research and development vendors, which help us develop and improve our Sites and Services;
- Data and business analytics vendors, which help us collect, analyze, and improve the accuracy of our data (including Personal Information);
- IT and network administration vendors, which provide services such as data storage and management, website hosting, and data security;
- Professional service firms, which provide accounting, legal and other professional services; and
- General service providers, which help us with day-to-day business operations such as office support services, courier services, facilities management, and document destruction.
Each Service Provider is expected to use reasonable security measures appropriate to the nature of the information involved to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified or permitted by us. We may disclose Personal Information to Service Providers hat are located or process information in jurisdictions outside of your country of residence.
Third-Party Selling
We do not sell your Personal Information to other companies or disclose it to other companies for their own direct marketing purposes.
Reviews and Testimonials
If you provide a review or testimonial, we may post it publicly on our Sites or in other advertising material. By providing a testimonial, you give us permission to use it in any manner and for any purpose, including in marketing and advertising communications.
Data Deletion
You may request that we delete your Personal Information at any time by sending us an email to [insert email]. Please include your name and email in your request. We may ask you to verify your request. We may need to retain certain Personal Information, such as for legal purposes. We will delete any Personal Information where retention is not necessary.
Other Important Privacy Provisions
Security
We recognize the importance of safeguarding the confidentiality of Personal Information from loss, misuse, or alteration. Accordingly, we employ commercially reasonable administrative, technical, and physical safeguards to protect Personal Information from unauthorized access, disclosure, and use. Even with these safeguards, no data transmission over the Internet or other network can be guaranteed 100% secure. As a result, while we strive to protect information transmitted on or through our Sites or Services, you do so at your own risk.
How Long We Retain Your Data
We retain Personal Information for as long as you use our Sites or Services or as necessary to fulfill the purpose(s) for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate to respond to legal requests (including court orders, investigative demands and subpoenas), to protect the safety, property, or rights of ourselves, consumers, or any other third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with law.
Other Transfers
We may share Personal Information and Usage Data with businesses controlling, controlled by, or under common control with us. If we are merged, acquired or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information and Usage Data in connection with such transaction.
Links and Other Websites
Our Sites may contain links to third party websites, including social media platforms. Please be aware that if you access these links, you will be leaving our site. We encourage users to read the privacy policies of those sites, as we are not responsible for their content, links, or privacy procedures.
Updates
We may update this Privacy Policy in the future and will post any updates on our Sites. Updates are effective immediately upon posting. If you use our Sites or Services after the update, you are agreeing to the updated Privacy Policy.
California “Do Not Track” Disclosure
“Do Not Track” is a web browser privacy preference that causes the web browser to broadcast a signal to websites requesting that a user’s activity not be tracked. Currently, our Sites and Services do not respond to “Do Not Track” signals.
Children’s Privacy
Our Sites and Services are not intended for children under the age of 18 and we do not knowingly collect Personal Information from children under the age of 18. If we become aware that we have inadvertently received Personal Information from a child under the age of 18, we will delete such information from our records.
ADDITONAL INFORMATION FOR INDIVIDUALS IN THE EUROPEAN ECONOMIC AREA, SWITZERLAND, OR THE UNITED KINGDOM
If you are located in the European Economic Area, Switzerland, or the United Kingdom (collectively, “EEA”), this section provides important additional information.
Data Controller
Our business that acts as the controller of Personal Information of individuals located in the EEA is Play Doubleblind, LLC, a company organized under the laws of the United States, having address at [insert address].
Additional Information About Lawful Bases for Processing
When we use the phrase “Legitimate Interest” for processing of Personal Information of individuals located in the EEA, we mean the interests of our business in conducting and managing our business to enable us to give you the best Website(s) and Services possible and protect our reasonable business concerns. We make sure to consider and balance any potential impact on you (positive and negative) and your rights under applicable law before we process Personal Information of individuals located in the EEA for our Legitimate Interest. We do not process the Personal Information of individuals located in the EEA for our Legitimate Interests if we determine that our interests are overridden by the impact on your rights (unless we have consent or the processing is otherwise permitted by law). If you would like more information about how we assess our Legitimate Interests, you may contact us.
If the lawful basis for processing your Personal Information is consent, we will obtain consent from you prior to processing your Personal Information for the purpose for which consent is required and you may revoke your consent at any time by contacting us using the contact information below.
International Transfers
Your Personal Information may be processed in the EEA and the United States of America.
Whenever we transfer your Personal Information out of the EEA we ensure that we have your consent or adequate safeguards are in place as required by applicable law by either (i) transferring your Personal Information to countries that have been deemed to provide an adequate level of protection for Personal Information by the European Commission or other applicable supervisory authority or (ii) using standard contractual clauses approved by the European Commission or other applicable supervisory authority which give Personal Information a similar amount of protection as it has in Europe, including additional safeguards as needed. Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Information out of the EEA.
Your Rights
You have rights under data protection laws in relation to your Personal Information, subject to any exceptions provided by law. You have the right to:
Request access to your Personal Information (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.
Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information when there is no legally valid reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information when you have successfully exercised your right to object to processing (see below), when we may have processed your information unlawfully, or when we are required to erase your Personal Information to comply with local law. However, please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your Personal Information when we are relying on a Legitimate Interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it infringes your fundamental rights and freedoms. You also have the right to object when we are processing your Personal Information for marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios:
- If you want us to establish the data’s accuracy.
- When our use of the data is unlawful, but you do not want us to erase it.
- When you need us to hold the data even if we no longer require it because you need it to establish, exercise, or defend legal claims.
- You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Please note that this right only applies to Personal Information that you provided to us.
Withdraw consent at any time when we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain Website(s) or Services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at:
Email address: hello@playdoubleblind.com.
Postal address: [insert address]
No fee usually required
You will not have to pay a fee to access your Personal Information or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within 30 days. Occasionally it could take us longer than 30 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Data Protection Officer
We have appointed a Data Protection Officer to oversee our compliance with legal requirements related to privacy of Personal Information of individuals located in the EEA. You may contact our Data Protection Officer by sending an email to hello@playdoubleblind.com.
Complaints or Concerns
You have the right to make a complaint at any time to the supervisory authority for data protection issues in the country in which you reside. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.
Contact Us
If you have any questions about this Privacy Policy, please contact us by email at hello@playdoubleblind.com.
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