Privacy Policy
Effective July 12, 2026
Play Doubleblind, LLC (“we,” “us,” “our”) works hard to build and maintain a relationship of trust with you. This Privacy Policy (the “Privacy Policy”) describes how we collect, use, and disclose information, including Personal Information, in connection with your use of our website(s), microsite(s), mobile website(s), and mobile application(s) on which this Privacy Policy is linked (collectively, “Sites”) and any transactions, interactions, or other engagements you might have with us both online and offline (collectively, “Services”).
Please carefully read this Privacy Policy, which is part of our Terms of Use, before using our Sites and/or Services. If you do not agree with this Privacy Policy, you must refrain from using our Sites and/or Services. By accessing or using our Sites and/or Services you agree to our use of your information consistent with this Privacy Policy.
Information We Collect
Personal Information
We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“Personal Information”), including:
- Identifiers and contact information such as name, email address, username, profile picture, and public encryption key.
- Device identifiers (including a device identifier and an app-generated user identifier) collected by our crash reporting tool for stability and diagnostics.
The types of Personal Information we collect about you may vary based on how you use our Sites and/or Services and your relationship with us.
In-game Interaction Data
During gameplay, users may exchange content and communications, including questions, answers, comments, photos, images, graphics, and other user-generated material. This information is transmitted directly between users during gameplay, is not retained on our servers, and is automatically deleted when the game session ends. Because in-game interaction data is anonymous, it is not capable of being individually associated with you. In the event in-game interaction data becomes capable of being individually associated with you (such as if it is reported to us in connection with abuse report), we will treat it as Personal Information.
Aggregated or De-Identified Data
We may aggregate or de-identify Personal Information we collect for any purpose, including statistical or demographic purposes. Aggregated or de-identified information does not contain Personal Information. We will not attempt to re-identify the individuals associated with aggregated or de-identified information.
How We Collect Information
Voluntary Disclosure From You
We may ask you to provide us with Personal Information when you communicate with us (online or offline), when you use the Sites or Services, when you purchase products or services from us, and at other times. You are not required to provide us your Personal Information; however, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Sites or Services or we may not be able to fulfill your requested interaction.
How We Use and Share Information
Generally
We may use Personal Information for business purposes, such as:
| Purpose of Processing | Personal Information Processed | Lawful Basis (Persons Located in European Economic Area, Switzerland, or United Kingdom Only) |
|---|---|---|
| Provide the Sites and Services: to provide maintain, and enable the functionality of the Sites and Services, and route end-to-end encrypted gameplay content between users. | Identifiers | Processing necessary for performance of a contract or to take steps at the request of the data subject. |
| Account management and authentication: to create and manage player accounts; verify identity and log in via one-time passcode (OTP). | Identifiers | Processing necessary for performance of a contract or to take steps at the request of the data subject. |
| App stability and diagnostics: to detect and diagnose crashes to maintain app stability. | Identifiers | Legitimate Interest in correcting errors in and improving our products and services. |
| Subscription management: to offer and manage the premium auto-renewing subscription. | Identifiers | Processing necessary for performance of a contract or to take steps at the request of the data subject. |
| Security and fraud prevention: to detect and protect the Sites and Services from fraud, unauthorized access, abuse, and other harmful activity. | Identifiers | Legitimate Interest in correcting errors in and improving our products and services. |
| User support and content moderation: to respond to support requests and handle in-app content reports. including operator-level account suspension. | Identifiers In-game Interactions | Processing necessary for performance of a contract or to take steps at the request of the data subject; Compliance with legal obligations; Legitimate Interest in correcting errors in and improving our products and services. |
| Legal compliance: to comply with applicable legal requirements, industry standards, contractual obligations, our policies, and take actions that we deem necessary to preserve and enforce our rights and the rights of others. | Identifiers In-game Interactions | Compliance with legal obligations |
We may also use Personal Information as described to you at the point of collection, with your consent, or as otherwise required or permitted by applicable laws. If you are located in the European Economic Area, Switzerland, or the United Kingdom, please see the Additional Information for Individuals in the European Economic Area, Switzerland, or the United Kingdom section below for important information about our lawful bases for processing your Personal Information.
Service Providers
We may provide your Personal Information to other businesses, either directly or by integrating their tools into our Sites, to provide services to us or on our behalf (“Service Providers”). Categories of service providers we use include:
- Fulfillment and servicing vendors, which help us provide the Sites and Services, other information to you, and service your account;
- Payment processors, which help us to accept and process the payments for our Services;
- IT and network administration vendors, which provide services such as data storage and management, email, website hosting, crash reporting, and data security;
- Professional service firms, which provide accounting, legal and other professional services; and
- General service providers, which help us with day-to-day business operations such as office support services, courier services, facilities management, and document destruction.
Each Service Provider is expected to use reasonable security measures appropriate to the nature of the information involved to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified or permitted by us. We may disclose Personal Information to Service Providers that are located or process information in jurisdictions outside of your country of residence.
Third-Party Selling
We do not sell or share (for cross-contextual behavioral advertising) your Personal Information to other companies or disclose it to other companies for their own direct marketing purposes.
Data Deletion
You may request that we delete your Personal Information at any time by sending us an email to support@playdoubleblind.com. Please include your name and email in your request. We may ask you to verify your request. We may need to retain certain Personal Information, such as for legal purposes. We will delete any Personal Information where retention is not necessary.
Other Important Privacy Provisions
Security
We recognize the importance of safeguarding the confidentiality of Personal Information from loss, misuse, or alteration. Accordingly, we employ commercially reasonable administrative, technical, and physical safeguards to protect Personal Information from unauthorized access, disclosure, and use. In addition, in-game interaction data is protected using end-to-end encryption and are transmitted directly between users, which means that we cannot access, view, or retain the content of those communications on our servers. Even with these safeguards, no data transmission over the Internet or other network can be guaranteed 100% secure. As a result, while we strive to protect information transmitted on or through our Sites or Services, you do so at your own risk.
How Long We Retain Your Data
We retain Personal Information for as long as you use our Sites or Services or as necessary to fulfill the purpose(s) for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. In-game interaction data is transmitted directly between users during gameplay, is not retained on our servers, and is automatically deleted when the game session ends.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate to respond to legal requests (including court orders, investigative demands and subpoenas), to protect the safety, property, or rights of ourselves, consumers, or any other third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with law.
Other Transfers
We may share Personal Information and Usage Data with businesses controlling, controlled by, or under common control with us. If we are merged, acquired or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information and Usage Data in connection with such transaction.
Links and Other Websites
Our Sites may contain links to third party websites, including social media platforms. Please be aware that if you access these links, you will be leaving our site. We encourage users to read the privacy policies of those sites, as we are not responsible for their content, links, or privacy procedures.
Updates
We may update this Privacy Policy. If we determine that a change to this Privacy Policy will result in using your Personal Information acquired before the change in a materially new way, we will meet applicable legal requirements and provide you notice by a prominent post on our Site and/or email before using your Personal Information in the new way. Updates are effective immediately upon posting. If you use our Sites or Services after the update, you are agreeing to the updated Privacy Policy.
California “Do Not Track” Disclosure
“Do Not Track” is a web browser privacy preference that causes the web browser to broadcast a signal to websites requesting that a user’s activity not be tracked. Currently, our Sites and Services do not respond to “Do Not Track” signals.
Children’s Privacy
Our Sites and Services are not intended for children under the age of 18 and we do not knowingly collect Personal Information from children under the age of 18. If we become aware that we have inadvertently received Personal Information from a child under the age of 18, we will delete such information from our records.
ADDITONAL INFORMATION FOR INDIVIDUALS IN THE EUROPEAN ECONOMIC AREA, SWITZERLAND, OR THE UNITED KINGDOM
If you are located in the European Economic Area, Switzerland, or the United Kingdom (collectively, “EEA”), this section provides important additional information.
Data Controller
Our business that acts as the controller of Personal Information of individuals located in the EEA is Play Doubleblind, LLC, a company organized under the laws of the United States, having an address at 16027 Ventura Blvd Suite 301, Encino, CA 91436-2777.
Additional Information About Lawful Bases for Processing
When we use the phrase “Legitimate Interest” for processing of Personal Information of individuals located in the EEA, we mean the interests of our business in conducting and managing our business to enable us to give you the best Website(s) and Services possible and protect our reasonable business concerns. We make sure to consider and balance any potential impact on you (positive and negative) and your rights under applicable law before we process Personal Information of individuals located in the EEA for our Legitimate Interest. We do not process the Personal Information of individuals located in the EEA for our Legitimate Interests if we determine that our interests are overridden by the impact on your rights (unless we have consent or the processing is otherwise permitted by law). If you would like more information about how we assess our Legitimate Interests, you may contact us.
If the lawful basis for processing your Personal Information is consent, we will obtain consent from you prior to processing your Personal Information for the purpose for which consent is required and you may revoke your consent at any time by contacting us using the contact information below.
International Transfers
Your Personal Information may be processed in the EEA and the United States of America.
Whenever we transfer your Personal Information out of the EEA we ensure that we have your consent or adequate safeguards are in place as required by applicable law by either (i) transferring your Personal Information to countries that have been deemed to provide an adequate level of protection for Personal Information by the European Commission or other applicable supervisory authority, (ii) transferring your Personal Information to companies that participate in the EU-US Data Privacy Framework, or (iii) using standard contractual clauses approved by the European Commission or other applicable supervisory authority which give Personal Information a similar amount of protection as it has in Europe, including additional safeguards as needed. Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Information out of the EEA.
Your Rights
You have rights under data protection laws in relation to your Personal Information, subject to any exceptions provided by law. You have the right to:
Request access to your Personal Information (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.
Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information when there is no legally valid reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information when you have successfully exercised your right to object to processing (see below), when we may have processed your information unlawfully, or when we are required to erase your Personal Information to comply with local law. However, please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your Personal Information when we are relying on a Legitimate Interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it infringes your fundamental rights and freedoms. You also have the right to object when we are processing your Personal Information for marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios:
- If you want us to establish the data’s accuracy.
- When our use of the data is unlawful, but you do not want us to erase it.
- When you need us to hold the data even if we no longer require it because you need it to establish, exercise, or defend legal claims.
- You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Please note that this right only applies to Personal Information that you provided to us.
Withdraw consent at any time when we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain Website(s) or Services to you. We will advise you if this is the case at the time you withdraw your consent.
We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact for the following regions: European Union (EU) and United Kingdom (UK). Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter, or make use of your data subject rights, please visit the following website: https://app.prighter.com/portal/13757291562
No fee usually required
You will not have to pay a fee to access your Personal Information or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within 30 days. Occasionally it could take us longer than 30 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Complaints or Concerns
You have the right to make a complaint at any time to the supervisory authority for data protection issues in the country in which you reside. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.
Contact Us
If you have any questions about this Privacy Policy, please contact us by email at support@playdoubleblind.com.
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